FXCM active trader web price lag and slippage
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thread: FXCM active trader web price lag and slippage

  1. #1
    Member
    38

    FXCM active trader web price lag and slippage

    Hello,

    I had this problem last time contacted FXCM support about their busy trader plateform whining there is a slippage when prices moves faster.

    Their immediate response wasn't any difficulty in plateform however we could audit your trade. So we run an audit suspect what they discovered the slippage I detected into the pip. That was really strange! How it can be known by them! I detected it as I was used to get many price feeds on many montiros got FXopen to get Dukas price feed on MT4 for my most important charts. I detected on moves that were quick that there was a big price lag. I delivered them thru email the price lag guess what I got a lesson about how FX isn't centralised that each think is fine at FXCM great plateform. This will be their disperse plateform.



    I was getting really mad request account to be shut so they provided (called on telephone so they could explain me!) That I can be moved by them under trade station 2 that will resolve the issue. I declined as that sounded strange, I don't get it the price feed has been screwed. Got a second call 2 days after the guy on the phone finally saied as was becoming crazy they'd a BUG that their engineer are attempting to mend about the plateform. Strange such bug that twist customers they don't even attempt to be proactive they all did is denying it until you compel them to acknowledge something is wired there.

    I have moved to Tradestation two with RAW feed (they saied SAME PRICE Feed see today Jason saying it's might be the same!) See now FXCM price feed VS FXCM own price feed lower display is busy trader Web variant in Google chrome windows, while greater it's the new setup under tradestation with RAW price feed and see the great price lag/ slipppage. Also in the event that you attempt to match that lag you be screwed as execution is created on the actual time price feed!






    More screenshots in my website:
    http://www.forex13.com/2010/07/fxcm-...episode-3.html

    http://www.forex13.com/2010/07/fxcm-...d-lagging.html

    These two account are LIVE accounts on Active trader.

    Any one faced this before I already knew at least two traders got same issue. One got moved into TS2.

    Update 1: I discovered that while conducting busy trader in my primary channel nothing else there. I had price feed on other stations monitors. But to find a good snapshot I needed to run both on same PC. Notice FXCM statement they wisdom issue but I think they knew it since a long time. Also notice I didn't run any charts on past screen shots. Got a broadband DSL internet connection. Will make a follow UP.

    Update 2: Notice the plateform we are speaking about is the RAW price feed from FXCM that is the BEST they have not even the conventional product.

    Update3: Who renamed this thread from FXCM price lag slippage to Broker price lag slippage? FIXED! Thanks TWEE

    Update 4: let's spice up the story with this video I think that it's better than screenshots.

    Update5: FXCM kicked me from Active trader after these article

    Update 6: FXCM have a minimum of two raw distinct price feed under active trader plateform!

    Update 7: my final statement about issue recommand using active trader BUT under trade station 2


    13

  2. #2
    Member
    38
    Dear Trading Community,

    I would like to Supply one Closing statement Concerning the issue at hand....
    Hi Jason,

    We didn't just touch base. I got kicked from ATG. It would not cost you big bucks leaving me there. But you don't like me posting that material it's the point.

    You retaliate following my articles wow you're finally mending something.

    Now you state the issue is just caused by me at my side. So how you detected it? Your service after many requests transferred me to TS2 advised me about the phone that there was a BUG.

    So now I'm the pearson of bad faith. If we do not bend to your announcement fight back the simple fact that you're hiding more what you're saying.

    Let me remind you that this issue was unknow to people until I got it here. It's a fact ( now it's only happening within just a client ME). Other details you say that TS2 is publicly supporting ATG but you didn't answer when I showed you nothing about that in your site.

    Reminder, I agreed yesterday to article all infos I had queries in good faith provided that you keep that accessibility open. I closed down youtube video to receive comments first in a fantastic faith. Nevertheless, as soon as I emailed you about video, your merchandise manager immediatly closed down me.

    Check here email from ATG manager telling me kindly he is shutting down me.

    AS I said before
    So FXCM priority is closing the sound about this particular story. What I anticipated in a perfect world would

    1. FXCM apoligies for the error ( they issue a statement let's say that's done)
    2. Inform all clients for the problem ( not done until now )
    3. Run automatic audit automaticly fix any losses which a trader had due to this lag/ slippage problem.
    Hope it will help
    13

  3. #3
    Dear Trading Community,

    I'd like to provide you final statement concerning the issue at hand. Our aim in helping anyone through the forums would be to assist with any issues that you are encountering, and find the quickest method to fix the issue. That is no matter whether it's because of a technical issue on FXCM#8217;s side or something specific to how the platform is operating on your computer. To everybody on the forum that has encountered a problem while trading and allowed us to help rectify the circumstance, I thank you.

    There is one last comment I'd like to address.

    PSI got identified here since I made the error to sign my article using title here for 5 minutes Jason got the infos. I removed it too late.

    PS2: No men they did not respond to some 500k$ settlement offer
    In managing the problem at hand, FX13 is right in that the only reason we were able to get in contact to go over the technical dilemma occurring with the web platform onto his computer was because of a error in him posting his title on the first article which he then removed. Therefore I wonder his true goals regarding this situation and if he really wants us to investigate the problem occurring with his installment to help solve the problem. Until then, FX13 is advised to use a demo account we supplied in order to give comments and help us troubleshoot exactly what he is undergoing.

    While we can't go into specifics about any customers account because of our privacy policy, we will operate in good faith to make sure the community knows any significant information when a problem does appear. Please feel free to review what we have identified from the number of traders who've contacted us and worked together with us to troubleshoot the problem https://www.cliqforex.com/trading-sy...-analysis.html.

    Kind Regards,

    Jason

  4. #4
    Junior Member Adri5puyi's Avatar
    21
    I said before I had a little account there. I would not qualify for busy trader requirement. I was in fact invited by FXCM to test ATG. I included some funds there to make it working. I wasn't filling balance requirement neither quantity. Until issues were raised by me it wasn't a problem.

    Hope it will help
    13
    Let me get this straight, you're given a test account to test out and one of the conditions was providing them feedback about any problems. And since you didn't like one of their responses, you believed it best to go public?

    And it does help.... helps a lot. Is 13 your age?

  5. #5
    Member
    38
    Hello,

    Only an update got this email from FXCM yesterday ( check attached picture too):

    I completely appreciate your service and I appreciate your attempt to provide valuable feedback. But now you're generating more damage than good as your invoices aren't factual. Should you wish to continue testing the product I suggest you do it in a presentation environment. Additionally to simplify the process we're putting your account on the normal price structure to get an account your dimensions,”retail spreads”.

    Please continue to ask questions as they come.

    VP FX Revenue
    Active Trader...
    ( Notice I removed private email/ information from quote email).

    I stated before I had a small account . I wouldn't even qualify for active trader requirement. I was in fact encouraged by FXCM to test ATG. I included a few funds there to make it working. So I was not fulfilling balance requirement neither quantity. It was not an issue until I increased last difficulties.

    I also got yesterday a call from FXCM product manager that he was really upset that I'm sending things to forums. I was supposed to send all comments to encourage. Any FXCM customer know how their service can kick you back once you raise unusual difficulties, it was the situation I routed the lag issue to support they denied any issues before I got transferred to FXCM Trade station two.

    He explained over the telephone he will closed the ATG Web account ( no longer money there), I said no why you'll close it as this movement is only to kick me out closed down comments? I agreed to post him my questions I did. I shut down a video I prepared on youtube to reveal him first. I had a screenshot that reveal CPU noit spiking while active trader platform had problems. In return he asked either I set in 15k$ to fill minimum deposit demand or he will close the account. I refused of course will not EVER trader under that web platform after exactly what I got.

    Second move from FXCM was contrary to the Raw feed under tradestation two account, it was transferred to standard accounts spread so I can no longer compare neither post screenshots.

    So FXCM priority is closing the sound about this story. What I expected in an ideal world would

    1. FXCM apoligies for the mistake ( they issue a statement let us say that is done)
    2. Inform all clients for the issue ( maybe not done until now )
    3. Run automatic audit automaticly fix any losses which a trader had because of the lag/ slippage issue.

    That is for me assuming it. Not putting again the burden on traders attempt thru Public terms to unwind the storm. I was accused on the telephone I'm doing this for my self. I've big sens of believer that I operate from time to time to get a local news paper here. I never gained friends like that inflated my ego! It disturbs me as I lost company, all I seeked was the reality.

    You will find also another issue there isn't just one RAW price feed in FXCM. That is crazy as this is supposed the main price feed. For FXCM it is not an ISSUE. Can you ever heared they had over the usual RAW price feed. Seem the second Raw feed under Trade channel 2 better but they are not the same. Really strage will post later a video about it to demone the difference.

    Aslo you can observe here price lag in action ( recorded yesterday after FXCM stated will fix the issue over the weekend end!) :


    Issue seem related to CPU spikes but not to charts ( because I never run charts ), Issue will stay after cpu spike since you can check in screen shot.

    PS: I have identified here since I made the mistake to sign my post using name here for 5 minutes Jason got the infos. I removed it too late.

    PS2: No guys that they didn't respond to some 500k$ settlement supply .

    Hope it helps
    13


  6. #6
    I never heared before about ATG on commerce station before the problem got raised. I see FXCM ATG net platform demonion on Internet platform.
    You're right really, from this page it seem like the internet platform is the default platform for the Active Trader account form, as it even has Internet based platform as one of the vital points. It is a bit strange that they would promote this as one of those strong points, as internet browser interfaces are usually somewhat less efficient, adaptable and powerful as a standalone desktop program. Only those who don't understand this might opt to utilize a web interface over other platforms for active trading.

  7. #7
    Member
    38
    It's traders decision. Traders can ask the active trader set up on the Active Trader platform, FX Trading Station II as well as MT4.
    Hi jason,

    I never heared before about ATG on trade channel before the issue got raised. I see on FXCM ATG net platform demo on Internet platform.

    Watch below


    Aslo detect no CPU requirement neither any warning about the platform.

    Update: please for the traders using ATG net, did you ever heared that it functioned on TS 2 before? Please provide your feedback to Jason.

    Hope this helps
    13

  8. #8
    Hi,

    It Is their choice. Trade station is not the official platform. You must request it for the raw feed.

    I agree with you web browser is not the best option even though it depends here on flex/flash.

    13
    It's traders decision. Traders can request the active trader setup on the Active Trader platform, FX Trading Station II or even MT4.

  9. #9
    Member
    38
    Is Not Trading Station 2 the official platform? A web browser interface for busy trading doesn't make sense. Web browsers aren't meant for timely receipt of data (e.g. once you download a document on your internet browser, it doesn't matter much if you get some data a couple of seconds late, as long as you get it at the conclusion ). So I am surprised that you opted to utilize a web interface over Trading Station two in the first loion.
    Hello,

    It's their choice. Trade channel is not the official platform. You must ask it to the feed.

    I agree with you internet browser is not the best option even if it relies here on flex/flash.

    13

  10. #10
    Hello,

    This is the only official palteforme they offer.

    Regards
    13
    Isn't Trading Station two of the official platform? A web browser interface for busy trading does not make sense. Web browsers are not designed for timely receipt of information (e.g. when you download a file in your web browser, it does not matter much whether you get some data a couple of seconds late, as long as you eventually get it in the end). So I am surprised that you opted to utilize a web interface over Trading Station two in the first loion.

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