FXCM active trader web price lag and slippage -
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thread: FXCM active trader web price lag and slippage

  1. #51
    Member
    38
    Hi Jason,

    Sorry to mention this marketing reply is not accurate neither enought for me.

    1. I really don't run charts in Active trader Web. I use MT4 in my station many other channels here. I challenge you will post screen shots where you will see I dropped charts.

    2. Market level thickness isn't a problem I had been run dukas market thickness on many PC on equal connectivity. Never got a network problem.

    3. Ah connectivity have a DSL using 2MB/S Do you require for trading 100MB/S only for market depth. Again check your reply.

    4. Amazing you state price feed on TS2 is not the same. Are you blowing off here that this is the RAW price feed I posted in screen shots this is just like active trader. I have moved to TS2 with SAME PRICE FEED conditions. So now you're telling me I have something different.

    5. Jason I asked if you'll automaticly inform you customer concerning the issue that you will automaticly adjust their account to repair the slippage. Still here no reply. You are escaping this query. You request that customer take notice request an audit afterward. You will tell him if you knowledge this or NOT. YOU understand the customers who are influenced you mostly say you'll bank the pips unless customers claim!

    This is not a proactive way to repair the mess you causedby

    Are you planning to inform all your clients review their transactions automaticly or maintain the slippage PIPS? Or just making some announcement here in order to calm the issue down?

    Update: see jason quoted 4 points missed by magic the key 5 about automatic audit FIX.

    Regards
    FX 13

  2. #52
    Hello,

    I had this problem last time contacted FXCM assistance about their busy trader plateform whining there is a slippage when prices moves quicker.

    Their immediate response was no difficulty in plateform but we can audit your trade. So we run an audit guess what they found that the slippage I detected into the pip. That was very strange! How they can know it! I detected it as I had been used to have many price feeds on a lot of montiros obtained FXopen for Dukas price feed on MT4 for my main charts. I detected on fast moves there was a major price lag....
    Some traders utilizing FXCM's Active Trader platform have obtained what appears as lagging prices. When employing the FXCM Active Trader platform, prices are pushed into the client whereas Trading Station II attracts info from FXCM. Adjusting to the speed of one's internet connection, traders utilizing FXCM's Active Trader platform must have connections strong enough to obtain the large amount of information sent, including market depth (level II quoting). It is this point where an issue has been found for several traders.

    Additionally, in researching issues with particular traders on the platform, we have found that charting data and/or running a number of appliions running on customer's computer may be liable for increasing the CPU (functionality ) of one's computer to levels that achieve maximum levels. Maxing out the CPU has resulted in the price flow updates to become delayed. What is important to note is that trade confirmation stre are still operate at 100% capacity in these circumstances. Hence, if a trader buys EURUSD, the fill proceeds to take place in the current market price.

    To use an illuion, assume the market price is actually in 45 but the busy trader platform to the customers computer screens a price of 40. The order will be full in the market price. In such situations one time alterations have been given to traders with explanations of what's taken place. FXCM's TSII also offers exactly the same pricing model (commission based) and is the best option for traders who have undergone this kind of event.

    Ultimately, the FXCM Active Trader price feed as well as the TSII price feed are really two separate feeds. Traders with non performance problems may still see a small discrepancy in price because of this reason. Also note, that while online connection plays a large part in thisparticular, the inefficiency (we think ) of their charting information for those utilizing charts on the Active Trader platform may increase the chance of such pricing delays. That is why we're working to alter the algorithm of this charting this weekend. If we believe this will not effectively produce better outcomes we'll get rid of the charting completely until we find a better means to flow tick data.

    We'll also be included a list of computer and net connection specifiions necessary to run the busy trader platform. If you have any queries or have been influenced by this issue please contact us by emailing. Or you can dial our direct line by calling 808-234-8789 (702970).

    Brandon Mulvihill
    VP FX Sales
    Active Trader Group

  3. #53
    Member
    38
    Seem no big delay this plateform however you know the principal matter. As this appear to be the very best that they need for ACTIVE traders. They assert they provide RAW feed charge like ECN comission on every execution.

    But here in our case as you can view screenshots. The most important plateform is screwing clients with delayed quotes. This is not new . Support maintained denying that before I submitted the screenshot because it was too big. I compared them to dukas, they said almost that I'm dumb I don't know that FX market is not centralised. Then now you visit. FXCM know the problem will not charge back the pips automaticly. You need to request an audit for every transaction.

    Men why they'd hurry fixing this because this is making client loosing more!

    FX 13

  4. #54
    ....

    Guys this is a bug made known by FXCM so that you wind up seeing incorrect prices implemented on a different price feed. Therefore, if you don't notice you may loose several pips as you input TOO overdue exit too late. Currently you have to make a request for an audit to get back some pips. If you do not BUT. FXCM will be delighted to bank .

    Hope this helps.

    FX 13
    Thanks, that was all that I wanted. BTW have you noticed some lengthy delays between market entry requests and trade positioning by the system?

    My own experience has caused me to place this broker on the back-burner and utilize them only for long time-frame trading. I will continue in that way for the time being, and in any case it is good practice.

    I work in software and also have wondered for a little while whether each trader receives'their own individual perspective' of the market. This is not specific to some broker but there is nothing to prevent a broker from offering a'customised perspective' of the market which could differ for every single trader - this clearly does not happen much because it would be noticed by a lot of men and women.

    View your back!

  5. #55
    Member
    38
    FXCM confessed it after I posted in my blog I pinged jason on Twitter.

    Http://twitter.com/jasonforex you need to ask him there. As we got first official response there.

    Now they say this will probably be fixed over the week end. However, I asked Jason if FXCM will credit back automaticly clients for all losses due to this bug. He said statement may made later.

    Guys this is a bug created by FXCM so you wind up seeing wrong prices executed on a different price feed. Therefore, in the event that you don't notice you will loose many pips as you input TOO overdue exit too late. Currently you need to make a petition for an audit to receive back some pips. BUT if you do not. FXCM will be delighted to bank them.

    Update: FXCM will credit only in the event that you request audit it will see the slippage. While FXCM can automaticly see clients are petition prices quite different from real prices. FXCM created a insect that screw clients that they refuse to assume.

    Hope this helps.

    FX 13

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