Hi Jason,
Sorry to mention this marketing reply is not accurate neither enought for me.
1. I really don't run charts in Active trader Web. I use MT4 in my station many other channels here. I challenge you will post screen shots where you will see I dropped charts.
2. Market level thickness isn't a problem I had been run dukas market thickness on many PC on equal connectivity. Never got a network problem.
3. Ah connectivity have a DSL using 2MB/S Do you require for trading 100MB/S only for market depth. Again check your reply.
4. Amazing you state price feed on TS2 is not the same. Are you blowing off here that this is the RAW price feed I posted in screen shots this is just like active trader. I have moved to TS2 with SAME PRICE FEED conditions. So now you're telling me I have something different.
5. Jason I asked if you'll automaticly inform you customer concerning the issue that you will automaticly adjust their account to repair the slippage. Still here no reply. You are escaping this query. You request that customer take notice request an audit afterward. You will tell him if you knowledge this or NOT. YOU understand the customers who are influenced you mostly say you'll bank the pips unless customers claim!
This is not a proactive way to repair the mess you causedby
Are you planning to inform all your clients review their transactions automaticly or maintain the slippage PIPS? Or just making some announcement here in order to calm the issue down?
Update: see jason quoted 4 points missed by magic the key 5 about automatic audit FIX.
Regards
FX 13