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Nothing surprises me with FXCM.
Looking at the screenshots in the very first post, it explains why at news time or just before, you click on a price presuming that's the price that you click on but you wind up being filled at the hidden price with huge slippage.
The point is at the moment you click you cannot see that the price has moved some 20 pips or away in the background by everything you click on your screen. This looks to me.
I use exactly the identical setup as you, AT and other people for trading and MT4 for charting. I use a seperate machine on a seperate line for my own charting feed and one machine on a 100Mb line for AT, I use the 3rd machine on the backup line for internet and newsfeed, my Bloomy is also online. So there's absolutely no way that they can blame this on my machine or my feed, so I did not spend the type of money I did on my installation for nothing. I wanted to assure that I had as little latency in my installation as you can.
Hi,
Great will love to hear your feedback believe the problem is deep in their platform. Watch they invoked charts . Don't feel that price streaming require such mad megabits neither charts might be cpu...
Notice presentation price feed is just like live here is crawling.
Best regards
13
FX13,
I took a closer look in AT after having noticed your criticism and noticed the exact same problem. I am going to look into it a few more as soon as the markets open on Sunday and compare closer to my other brokers.
I conduct my trading on 2 committed 100mb lines with a 50mb backup on 3 Z600 workstations with dual Xeon's in 2.27Ghz each and 16GB of RAM. I utilize only one Z600 as a committed order terminal with only AT running once I use FXCM as broker. There is no way that my CPU is overloaded just running AT onto it on its 100Mb line
For information I first noticed this when I had only Active trader web on my main PC while other charts operate on secondary channel.
If I do screen shots on different station of course I will be a scammer who's lying.
Additionally FXCM isn't warning about this BUG until I left it public. I knew that their service was conscious of this this not only for a WEEK guys this story is over weekly. Until that FXCM did not fixed it.
I don't run any coffee stuff but Lively trader run on FLEX/ Flash which operate smoothly another broker plateform nevertheless seem they succeded in what you failed to receive a reliable plateform.
Currently customer could get postponed quotes they won't ever notice IF they don't listen with a different price feed. ALSO see I reported that to FXCM service they left me a huge lesson how their PRICE FEED WAS THE ONE I was seeing elephants flying. Trust me I left many request each time figure what they perform the procedure run an audit. I remember in 1 trade a service tech found 8.6 pips slippage he did not warned me then about the matter asked me to proceed on TS 2.
Jason I pinged you 5 days ago with a dukascopy MT4 price feed in contrast to Lively trader web I also sent the same to your support. Support said FX isn't a business.
So here we are this isn't reasonable FXCM isn't proactive only make PR caring for their picture.
Delayed quotes vary too many things for customers. Imagine on news ( and it occurs on news mostly ) a 10 s lag? You'll be almost immediatly too late, you'll miss you entry degree. Same for exit.
So how FXCM egy to Repair this? Blame again customer CPU? Can not we talk here about.
I believe that NFA should make an audit for FXCM with this problem and their buggy software.
PSI understand another client who had such issue and then was move two month's ago to TS 2. This is issue is a long term issue. You may not be conscious but your technical staf knew it.
13
that I think that the point he's making is that operating over 1 trading platform on any device may cause the CPU to overload. Plus in case you have trading platform appliions badly written in Java they could absorb most of the CPU resource.
In order to back up your argument you will have to merge the screen shots from different machines; and as you're doing that you will also need to think about how to counter the argument that you cannot guarantee that the synchronization of your screen shots, possibly.
BTW it seems that Jason may be:-
Edit: sorry Jason however my article was in-edit whilst your reply came in.
Hi FX13,
I know you'd no charts available.
As mentioned in my previous two posts, the problem can be caused by 1) CPU operation being maxed out and two ) internet connectivity as mentioned in our statement.
In instances where the CPU operation has been thrown out, the charts have played a part due to the number of data being stored. Re-configuring the way the charts operate is 1 thing we are looking into. Running multiple appliions along with the Active Trader Platform can also max out CPU performance which is why we'll be releasing a minimum performance requirement for your platform. Second, internet connectivity has played a part in this problem as well which is also the reason we'll be incorporating minimal platform requirements to the site. If you do not meet these requirements or you've experienced this problem on the busy trader platform, then we do not recommend using it. Rather you should be using the FX Trading Station II.
-Jason
Yep but delay induce trader to input too late leave too late for an issue caused by an unreliable plateform. So you believe this fair? This can be FXCM fault. FXCM must honor fix this automaticly. You have logs you see at what price customer clicked. You see the slippage but you state not our fault it is CPU market depth jamming.
Is this your personal plateform you developped? That is failing? That is unreliable?? That you refuse to back which fix the slippage problem on customers account?
FX 13
Hi FXCM,
Watch this is the larger screen shot will you tell me where's the charts in Active trader Web plateform???
You talk about charts but I don't rely on your own charts.
FX 13
1. As mentioned in the announcement, maxing out the CPU performance could cause the rates to lag because there's basically a jamming of rates every time this happens. Running the charts has experienced a strange affect on CPU usage, but in general running many apps at precisely the exact same time inducing CPU usage to max out may cause it as well. That's why we will be releasing minimum connectivity and computer requirements for using the platform.
2. Market amount depth increases the amount of data that have to be transmitted into the active trader platform. Comparing to other brokers is such as apples and oranges because they're two completely different progr in the way they operate.
3. Again, we've discovered two potential causes for this problem based on connectivity and CPU performance, and in repliing the issues on both sides.
4. I'll get more information for you on this, however in general the liquidity providers need to agree to provide liquidity to each specific platform.
5. Please re-read the statement as it summarizes the reason for the issue. It's not a systematic problem impacting all traders however based upon two things concerning the busy trader platform, internet connectivity and CPU functionality; hence it is dependent on the traders setup. In cases where this does occur, we will make an adjustment and recommend moving to the FX Trading Station II. Moving forward we will also be providing minimum CPU and connectivity demands.
And slippage in your trades doesn't signal into FXCM's profit. Whether your order is filled in the price you click or slipped into another best price where liquidity can be obtained, you are paying the exact same commission (on active trader) or pip mark-up on the normal standard 10k accounts.
Jason
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