These people today make my head explode. I never get to use them once I deal with chats drive me up the wall.
First we all get bought out at CMS, I never receive an email. They got an older email(my account was active and upgraded at CMS). I have to use their customer support to find out this. They reset my password. It is sent by them into the email that still doesn't work. This takes 3 people. (search for my articles in that thread)
Afterward I ask a withdrawl. It gets processed but not completed on the EXACT same day they change over my account for VTrader. Okay fine, but in chat on on the phone to find the button at which to ask the test 24, this requires 30 minutes. The lady is wrapped on giving me an invalid URL, on and off and on. And she's got the nerve to ask me what's after saying I am in the system, the problem I'm inquiring about. HOW DO I REQUEST A CHECK!?? I have to email you the link.
So after all, there was never a means to ask a test electronically! And I have to PAY for a fax and wait. 3 weeks!
I should give the name: Go to: http://web4/secure.efxnow.com/forex2...ccount-us.html
ME: I'm getting a 404 not found, I tried changing the '/' after the web4 into a '.' Or deleted it, but still won't work for me
I should give the name: Please try logging in with Internet Explorer, not Firefox.
Me : Is there a pathway in the forex.com homepage that works, or is it the URL that I was supposed to know?
Me : Would you've got a web4/ before the real . Com portion of the website?
I should give the name: One minute please.
Me : it seems like you do not require the web4, that may be an intranet inner thing for you guys
me : Yes, no 'web4/'. Anyway this is the same page that the forex platform links me to which is fine. But I have my problem outstanding before the log-in issues. A test was requested by me did not receive it, doesn't seem like it was sent, and how do I request a new check from this new website?
I should give the name: Please hold on a minute. I am looking into this to you.
I should give the name: I'm not having a problem pulling the link that I sent you.
I should give the name: you need to use internet explorer. I am still showing that you are on firefox.
ME: I'm handed the connection issue, this is not a proper URL you are giving out, that is your intranet inner website. I log in with the 'web4/'.
ME: of course I'm on firefox, should I log from this chat window I lose you. I am able to use more than 1 browser
ME:the main issue I moved on is, how can I ask a check. A test was requested by me . I never received. This website is not showing it being sent. How can I re-request this?
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I like the comment and trading tools, but everytime I need a simple thing(A CHECK, OR MY PASSWORD GIVEN TO THE Ideal EMAIL AND NOT REPEATEDLY SENT TO THE DEAD ACCOUNT) it is a health issue.
An no excuse, I've been in customer service my entire life and also have a diploma in it, I never find this stuff.
By the way, there is not anything else in the chat after this, I called after 10 minutes, got exactly the same girl apparently, and still battled for 10 minutes before obtaining the check request form within my email, there is no connection! As I mentioned in the chat, you can use two computers, what I am using with to chat is not the issue with you not using a link rather than telling me and more than 1 browser!
Would not it have been easier to say that we do not have a petition check option on that website yet and be done with it?