Hello!
I'd like to tell you about my story of commerce with LiteForex broker. I was a client of LiteForex and owner of accounts with adjusted spread Instant execution. It was happened a situation for this particular company, however broker isn't seeking any ways to address.
On February 5th 2016 I have opened 3 BUY orders on GBPUSD, AUDUSD, NZDUSD during NFP news. All of orders have been opened with flaws (from 1 to 1.5 minutes).
Based on graphs, maximum Ask-price on GBPUSD candle in 13:31 terminal period was 1.4551 (1.4559 0.0002 fixed spread). While my order was executed on 1.4565! Max Ask-price on NZDUSD on candle with the identical openning period was 0.6727 (0.6725 0.0002 fixed spread). And the purchase order was executed on 0.6735. Finally maximum Ask-price on AUDUSD on candle in 13:31 openning period was 0.7191 (0.7189 0.0002 fixed spread). Purchase order was executed on 0.7201. I have openned all of my orders at 13:30 few secs maybe...
Based on my stats above, it's apparent that these orders are unacceptable due to they were opened on nonmarket rates. Regrettably, broker rejects all efforts to solve the conflict with canceling the orders and also agents of business believes that deals are legitimate, because of periods of news, higher volatility, utilizing the EAs, and finaly my favored you want to appear on 1.5 minutes back - just customers' orders rushed into host and it wallowed in their own processing. I requested them to notice about the of claims order and they send me a URL to Corporate Act of the Marshall Islands. wtf? It is NOT associated with settlement of disputes.
You may see screenshots below. There also will be upgrades.